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Official Sending Domains

All our official emails are sent exclusively from secure and verified domains to guarantee authenticity and prevent phishing attempts. The following domains are used for different types of communication:
  • ricardoneud.com Main mail server used for general account notifications, product updates, and transactional messages.
  • support.ricardoneud.com Used by Gleap, our live chat provider, for support communications, follow-ups, and ticket updates.
  • payments.ricardoneud.com Used by Stripe, our trusted payment processor, for payment confirmations, billing notifications, and subscription-related emails.
  • zone-bind.com Operates as part of Ricardoneud.com and has its own dedicated mail domain for specific technical or operational communications.
Any email sent from a domain not listed above should be treated with caution and verified through official support channels.

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Display Names

Emails sent from our domains may use one of the following display names to help you easily identify the sender:
  • Ricardoneud.com
  • Ricardoneud.com Support
  • Ricardoneud.com Tickets
  • No Display Name – in some cases, the sender’s address is shown without a display name. As long as the domain matches one of the official domains listed above, the email can generally be considered legitimate.

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Recognizing Legitimate Emails

  • All legitimate emails will originate from one of the domains listed above.
  • We do not send emails from free or unrelated domains (e.g., Gmail, Outlook, Yahoo).
  • Official emails may include links to our secure websites, but you should always check the domain before clicking.
  • If you ever receive a suspicious email, do not click on any links and contact our support team for verification.

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Communication Types

Depending on the nature of your interaction with our platform, you may receive different types of emails:
  • Account & Security Notifications Password resets, login alerts, and security updates. Sent from ricardoneud.com.
  • Support & Ticketing Responses from our support team or live chat provider. Sent from support.ricardoneud.com.
  • Billing & Payments Payment confirmations, invoices, and subscription updates. Sent from payments.ricardoneud.com.
  • Operational & Technical System updates, DNS/SSL notifications, or infrastructure-related messages. Sent from zone-bind.com.

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Deliverability & Trust

All our outgoing emails are authenticated using modern security standards including SPF, DKIM, and DMARC, ensuring high deliverability and helping to protect against spoofing. To avoid missing important messages, we recommend whitelisting the domains listed above in your email client or spam filter. For any doubts regarding the authenticity of an email, please contact us directly via our official support page. Our team will promptly assist in verifying the message.
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