Ricardoneud.com
DocumentationHelp Center
API Reference
  • Production
  • Sandbox
DocumentationHelp Center
API Reference
  • Production
  • Sandbox
Discord Community
Github
  1. Frequently Asked Questions
  • Frequently Asked Questions
    • Introduction
    • Payments and Subscriptions
    • Emails and Communication
    • How to Report a Leak
  1. Frequently Asked Questions

Introduction

General#

How can I contact support?
You can reach us via the contact page or through our Discord community.
What are your opening hours?
All times are based on the UTC timezone.
Tuesday: 13:00 – 20:00
Wednesday: 13:00 – 20:00
Thursday: 16:00 – 20:00
Friday: 16:00 – 20:00
Saturday: 11:00 – 17:00
Our team will respond to inquiries received outside these hours as soon as possible on the next working day.
Where can I find my invoices?
Invoices are sent via email. You can also view them in our Billing Portal.

Technical Questions#

How do I install a product?
Refer to the installation guides in the Documentation for step-by-step instructions on integrating and configuring our products.
Do you provide an API?
Yes, we offer a comprehensive API to integrate our services into your own systems. You can find detailed instructions in our API Reference.
What should I do if I encounter an error?
Contact our support team and provide the exact error message, along with any relevant context. This allows us to troubleshoot the issue efficiently and provide a prompt resolution.
Modified at 2025-11-07 21:56:57
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